Care guide

For Chakra Smykker's products: Read here                      

For Portmeirion's product: Read here

For Villeroy & Boch's product: Read here

For Wedgwood's product: Read here

Terms and conditions

Payment

 You can pay with Visa card, Master Card, American Express card, MobilePay, and cash for pick-up option.

Price

 Flora Home reserves the right of changing the prices on the webshop.

Delivery

 Ordered good will be dispatched with 3 working days AFTER we have received your payment on our bank account.  All packages will be sent by PostNord.

 The prices for delivery to addresses in Denmark are:

• DKK 60 for pick-up deliveries at the post office or post box of your choice (remember to state your preferred post office/post box in your order).
• DKK 75 for home delivery packages.
• All order from DKK 1.000 with be sent as home delivery free of charge (not applicable in sales season).

Guarantee

 We offer 2 years guarantee according to the Danish Sale of Goods Act. This guarantee covers production and material defects that may occur in the normal use of the product. The guarantee does not cover damages and defects that are due to, later voluntary or involuntary damage, fair wear and tear, wilful damage, incorrect handling or storage, misuse, accident, negligence by you or any other third parties… Defects and missing goods that are discovered at the delivery time must be reported immediately to Flora Home.

Cancellation and refund

 You must contact us before sending the goods back.

 You have a 30 days limit from the day you receive the good to decide if you wish to cancel the purchase or not. If you wish to cancel the order, you have 14 additional days to send it back to Flora Home. The goods must be sent back in the same condition as when it was received. It must not have been heated in a microwave, an oven, nor should it be placed in a  dishwasher for washing.

 After receiving the good, we  shall evaluate the rest value of the good, which is the amount the customer will receive. After an evaluation has been made and approved, the appropriate refund  will be deposited in the customer’s bank account in a few days. The cost of returning good is paid by the buyer.

Gifting

 If you have received the goods as a gift, you may only  exchange it for a gift voucher, not cash pay-out.

Personal data

 We do not give customer’s information to third parties.

 Credit card payment system on Flora Home is operated by Stripe, a fast growing internet payment solution provider. Stripe is known for providing on-line payment technology, fraud prevention and banking infrastructure required to operate on-line payment systems. All customers’ sensitive data bypass local servers and will be sent directly to Stripe, therefore a breach of the local server do not result in any stolen credit card data.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Returning address:

Flora Home

Dyssegårdsvej 90

2870 Dyssegård

E-mail: service(at)florahome.dk

Tel.: +45 51 29 24 49

www.florahome.dk